Terms & Conditions
WHAT IS YOUR LATE POLICY?
If you’re going to be late, please contact me to let me know at hello@rachelsimmonds.com
Dependent on your treatment and how late you will be, it may mean forfeiting your treatment. If the treatment can still go ahead, it will unfortunately cut into your treatment time.
WHAT IS YOUR CANCELLATION POLICY?
Cancellations can be made a minimum of 24 hours prior to your appointment and the payment for your treatment at your booking will be refunded to you. If cancelled within the 24hours your payment will not be refunded.
WHAT IS YOUR RESCHEDULING POLICY?
You may reschedule your appointment up to 24 hours prior to your appointment.
WHAT IS YOUR MISSED APPOINTMENT POLICY?
You are charged at the point of booking your treatment. If you do not turn up for your appointment, your treatment will be forfeited.
CAN I BOOK MY CHILD IN FOR AN APPOINTMENT?
Clients under the age of 16 must be accompanied by an adult; a signed consent form will also be required before treatment.
DO I NEED TO FILL IN A CONSULTATION FORM?
Yes, before attending your appointment you will need to fill in an online consultation form that will be sent to you prior to your appointment. It is your responsibility to inform me of any health-related issues, medication, recent procedures or pregnancy. You are to ensure on the day of your treatment you are physically well and capable of having the treatment and that you are not aware of any medical conditions or changes in medication that may cause you to have an adverse reaction to any treatments you receive from me.
WILL I NEED TO FILL IN A CONSULTATION FORM FOR EACH BOOKING?
You will need to sign a consent form, to confirm nothing has changed since you last filled out your consultation form before each appointment.
WHAT TIME SHOULD I ARRIVE FOR MY TREATMENT?
Please arrive at the specified time and not before. This allows time to sanitise and disinfect after each client. There is no waiting area.
WHAT SHOULD I DO IF I AM NOT FEELING WELL FOR MY TREATMENT?
If you are feeling unwell or have COVID19 symptoms, please do let me know at your earliest convenience.
CONTACT
Please email here or alternatively send a DM via instagram
Disclaimer
Any advice given about health, diet, lifestyle, or skincare product recommendations is not to be taken as dermatological or medical advice, either at an appointment, on this site or via my Instagram account.
It is only given in my professional opinion and is given with the best intentions, if you have any medical conditions or need further advice and diagnosis please consult with your doctor.
Product recommendations are purely recommendations. Any such adverse reactions or unsuitability are taken at the clients’ own risk. It is the client’s responsibility to patch test any product prior to use. Always check the compatibility of any purchased products with other products that can affect the results described. Please, however, notify me if this happens so we can review. Depending on the issue with the item, further guidance on product use will be offered. Any reactions thereafter would need to be taken up with the skincare brand.